How do I manage my return?

After you have selected a product to return, you will receive an email with instructions on how to complete your return. If you do not receive an email, please contact customer service at orders@webbernaturals.com

How do I make a return?

Step 1. Login and go to My Account. Step 2. Select My Orders. Step 3. Click Return next to the product you wish to return. Note that only fulfilled orders can be returned. If your order is unfulfilled, you will have the option to cancel instead. Step 4. Follow step-by-step instructions.

What is your return & refunds policy?

An unopened product may be returned within 30 days of purchase for a full refund. If the product is damaged, an image of the damaged product will need to be attached to your return form.

May I return more than one order in the same parcel?

Yes, as long as you print and include the return slips for each product that you are returning.

How long does a return take?

Once the product is returned to our warehouse, you will be credited to the original form of payment used within 7–10 business days.

What should I do if my refund is incorrect?

Please contact orders@webbernaturals.com

Do you refund delivery charges if I return something?

Unfortunately, we do not offer refunds on delivery fees. We do however offer free shipping on returns.

What happens to my refund if my card is no longer in use?

Please contact orders@webbernaturals.com

Still looking for an answer?

We’re here to help. Please contact us and we’ll make sure you get the information you need.

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