Help Centre
Orders
How do I find my order number?How do I cancel an order?Can I cancel my order after I’ve placed it?I would like to order an item that is out of stock. Will you be getting more stock?I've received a faulty item, what should I do?How do I track my order?I’m missing an item from my order. What do I do?How do I place an order?What emails will I receive regarding my order?I’ve received an incorrect item in my order. What do I do?Can my shipping and billing address be different?I have a question about my online order. Who do I ask?
Shipping & Delivery
Can I have my parcel redirected to a different address?How will my order be shipped? I'm still waiting for my order. What should I do? Can I have my order delivered to a PO Box address?How do I check my delivery status?Do you offer free shipping options?Are there any shipping restrictions?Can I choose a specific time or day for my delivery?My order status is still "order processing". When will my order be shipped?How long does delivery take?When will my order ship?
Returns & Refunds
How do I manage my return?How do I make a return?What is your return & refunds policy?May I return more than one order in the same parcel?How long does a return take?What should I do if my refund is incorrect?Do you refund delivery charges if I return something?What happens to my refund if my card is no longer in use?
My Account
Do you provide coupons? I’m thinking this might change with e-commerce?How do I stop receiving newsletters or other marketing emails?How can I change my shipping address?How do I create an account?How can I make changes to the details on my account?I’m having trouble accessing My Account page. What should I do? I’ve forgotten my password. How do I reset it?How can I sign up to receive your Webber Naturals newsletter?How can I change my billing address?How do I delete my account?I’m not receiving any communication from Webber Naturals. What should I do?Do I need to create an account to purchase online?I’m having trouble entering an address on my account. What should I do?
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