We want to help you find the answers

You want to be sure the products you buy are the right ones for you and yours and we want the same. Take a look through our Frequently Asked Questions below and if you still can’t find what you’re looking for, send us your questions via the form below.

  • Q

    Does natural ambient or fluorescent lighting affect the quality of fish oil packaged in clear bottles?

    A

    Our omega-3 fish oils have been rigorously tested and uphold the highest standards for product integrity when exposed to controlled and uncontrolled light conditions in clear bottles. Our entire line of natural health products are subject to a robust stability testing program on an ongoing basis to ensure they support their shelf-life assignment and meet the ongoing scrutiny of regulatory and industry bodies including the Natural and Non-prescription Health Products Directorate (NNHPD)/Health Canada, Food & Drug Association (FDA), Australian Therapeutic Goods Administration (TGA) and USP (Unites States Pharmacopeia).

    Because NNHPD mandates that supplements be labelled as “store in a dark place”, some consumers have expressed concerns about fish oil supplements packaged in clear bottles and exposed to light when stored on shelf. To address these concerns, an internal study was performed over a five-year period to test the quality and stability of encapsulated omega-3 fish oils stored in clear bottles and exposed to controlled and uncontrolled light conditions.

    The results support the quality and stability of our products in their current packaging configuration. There was no difference in quality and performance test measurements between samples of encapsulated omega-3 fish oil capsules in clear bottles exposed to uncontrolled light (both natural ambient and fluorescent lighting conditions) and encapsulated omega-3 fish oil capsules stored in dark conditions over a period of five years.

    We are committed to ensuring that all of our natural health products meet the highest quality industry standards and the expectations of consumers. We continue to perform additional studies to supplement the data we’ve already collected regarding encapsulated fish oil stored in clear bottles. All studies to date support the selection of clear packaging and associated shelf life assignment. Our additional testing also showed that natural and fluorescent light had no influence on fish oil oxidation.

    As a final note, the temporary light exposure of packaged products in typical manufacturer-to-retailer and retailer-to-consumer cycles is substantially less than what our test samples were exposed to. It’s safe to conclude that any concern regarding our products’ packaging delivery system is unwarranted. Statements mandated by NNHPD to store products “in a dark place” are made with excess caution and do not have a direct bearing on the integrity of our fish oil products.

  • Q

    How do you guarantee the safety and purity of your fish oils?

    A

    Every ingredient we use as a raw material for our products is tested for purity, identification (so we know it IS what it is supposed to be), heavy metals, pesticides, and other contaminants in accordance with Canada’s Natural Health Products Directorate requirements and United States Pharmacopoeia (USP) guidelines. Our laboratories also test finished products for weight, disintegration time, uniformity, and verified potency. In-house testing facilities ensure that accurate test results can be obtained quickly and efficiently.

  • Q

    Do you test your products on animals?

    A

    We want to reassure our customers that WN Pharmaceuticals®, maker of Webber Naturals products, does not test its products on animals. We have found that it is not necessary to perform testing on animals to provide safe, effective products.

  • Q

    How much Omega-3 is in Cod Liver Oil?

    A

    Fish liver oils are excellent sources of preformed vitamin A and vitamin D, but they usually contain small amounts of essential fatty acids (EFAs) as compared to other fish sources like anchovies, sardines and mackerel. The cod liver oil in webber naturals Lemon Meringue Omega-3 liquid provides naturally occurring EPA and DHA levels (100mg EPA and 133.3mg DHA per teaspoon) and also has vitamins A and D. Excellent sources of EFAs include Omega-3 Super Concentrate, Flaxseed Oil, and Salmon and Wild Fish oil products from webber naturals.

  • Q

    Is webber naturals Whey Protein Genetically Modified (GMO)?

    A

    Webber naturals Whey Protein is NON GMO.

  • Q

    Why do vitamins turn urine bright yellow?

    A

    Multivitamins and other supplements that contain B vitamins (specifically B2 and folic acid) can cause brightly colored urine because this is the actual color of some of the nutrients. B2 is a water soluble vitamin and your body will absorb what it requires and flush out the rest.

  • Q

    How do you guarantee the safety and purity of your fish oils?

    A

    Every ingredient we use as a raw material for our products is tested for purity, identification (so we know it IS what it is supposed to be), heavy metals, pesticides, and other contaminants in accordance with Canada’s natural and non-prescription health products directorate requirements and United States Pharmacopoeia (USP) guidelines. Our laboratories also test finished products for weight, disintegration time, uniformity, and verified potency. In-house testing facilities ensure that accurate test results can be obtained quickly and efficiently.

    All webber naturals fish oil softgels conform to, or exceed, the following purity standards:

    GEOD EC* NFSA NNHPD IVO**
    Limit Limit Limit Limit Limit
    Arsenic (ppm) 0.1 N/S N/S 2.8 < 0.10
    Cadmium (ppm) 0.1 N/S N/S 1.8 < 0.01
    Lead (ppm) 0.1 N/S N/S 5.7 < 0.05
    Mercury (ppm) 0.1 N/S N/S 5.7 < 0.005
    Dioxins & Furans (TEQ/g) 2 2 2 2 < 1.0
    Dioxin-like PCBs (TEQ/g) 3 N/S 3 N/S < 3.0
    PCBs (ppm) 0.09 N/S N/S 0.09 < 0.09
    PAHs (ppb) N/S 2 2 N/S < 2.0
    N/S = Not Specified

     

    *EC = European Commission which provides standards for the European Union.
    **Listed IVO standards for refined marine oils only; to be compliant with IVO certification requirements raw, unrefined marine oils must not exceed NNHPD limits as noted in this table.

    Note: this is not an exhaustive list. For more information on standards of purity visit the Health Canada website.

    For more information about IVO visit ivopure.org

     

  • Q

    What is the source of Whey Protein and how is it manufactured?

    A

    Webber naturals low carb whey protein is sourced from pasteurized milk and is cross-flow ultra-filtered and micro-filtered at low temperature to create a high quality low fat and low lactose protein. The processing at low temperatures ensures that the final product is free of denatured material.

  • Q

    What do glucosamine and chondroitin sulfates do in the body?

    A

    Glucosamine and chondroitin sulfates work together by stimulating the production of collagen and proteoglycans, natural components of cartilage and joint fluids. They also appear to protect joints from the action of enzymes that can break down cartilage.*

  • Q

    What is Soy Protein?

    A

    Soy protein provides a healthy way to get non-animal protein into your diet. It is great tasting, natural and can have a wide range of health benefits.

  • Q

    What is glucosamine sulfate made from?

    A

    Glucosamine is generally sourced from the hard shells of shellfish. Those allergic to shellfish may be concerned over a possible allergic reaction to glucosamine. Very few cases of allergic reactions to glucosamine have been reported, probably because shellfish allergens are in the meat not the shells, and the extraction process removes any remaining meat.

  • Q

    Is glucosamine really effective?

    A

    Glucosamine is the top selling natural supplement for supporting joint health.* Glucosamine has been extensively studied, and much research indicates that glucosamine sulfate supports cartilage health and joint function.*

  • Q

    What type of gelatin is used in your capsules?

    A

    Our gelatin capsules are made from bovine (beef) sources only. Where vegetable-based capsules are used, the terms ‘vegetarian capsule’ and/or ‘carbohydrate gum’ will appear on the label. Please note that we do not use pork-derived gelatin for capsules.

  • Q

    What is Whey Protein?

    A

    Whey Protein, a by-product of cheese manufacturing, supports protein synthesis and muscle development.* Depending on the method of production, whey products can vary in the amount lactose, minerals, fat and proteins (including lactoferrin, beta-lactoglobulin, alpha-lactalbumin, glycomacropeptide, and immunoglobulins). Whey is a popular dietary protein supplement because it contains a full spectrum of essential amino acids and high concentration of branched-chain amino acids (BCAA). Amino acids are the basic building blocks of proteins that are essential to human metabolism, growth and development.* BCAAs-leucine, isoleucine, and valine are needed for the maintenance of muscle tissue, preserving muscle stores of glycogen (a storage form of carbohydrate) and helping to prevent muscle protein breakdown during exercise.* BCAA are readily oxidized as an energy source during stress.

  • Q

    How does whey protein compare to soy protein?

    A

    Some differences include:

    • Whey protein is a nutritionally complete protein. It contains bioactive ingredients, like immunoglobulins and lactoferrin that help support the immune system.*
    • Whey protein is often preferred source of protein because it is abundantly rich in branched chain amino acids
  • Q

    Does Acidophilus have to be refrigerated once opened?

    A

    Some probiotic products do require refrigeration but many do not. New technology has permitted webber naturals to offer you many potent probiotics with billions and billions of active cells that do not require refrigeration. This makes it easier than ever to benefit from the use of these supplements that can improve digestion, immunity, and overall health.*

  • Q

    Are your products gluten-free?

    A

    Very few dietary supplements are likely to contain gluten and we do not add gluten to any products. Because of sensitivity issues for many people we avoid where possible using gluten-containing ingredients in the manufacture of our products.

    However, to avert any possible cross-contamination within our facility, we employ meticulous cleaning procedures, especially with the equipment used to make our tablets, capsules, softgels liquids and powders. We have systems in place so a minimum number of machines and equipment are exposed to gluten if gluten happens to be naturally occurring in a raw material. A separate or isolated area is used for gluten-containing products or ingredients.

    The steps below are part of our everyday, 24/7 quality control programs. Our quality control and quality assurance procedures meet or exceed Canadian Government Good Manufacturing Practices and Therapeutic Goods Administration standards (Australia). This is part of how we ensure the quality and integrity of our gluten free products at every link of the manufacturing chain. If you are concerned about a particular product, call our Customer Service number with the product UPC code (bar code number on the label) to confirm if there is any gluten content.

  • Q

    How much protein does a person need each day?

    A

    Protein requirements vary from individual to individual depending on: age, weight, sex, activity level and overall health. For example athletes may need more protein than the recommended dietary allowance, or RDA.

    Below is a general guideline of protein intake requirements:

    Average healthy sedentary adult (male or female) that does not work out or have any related goals. This amount reflects a good minimum daily protein intake for general health and function. 0.5-0.7 g of protein per pound of body weight.
    Average healthy adult (male or female) that is doing some form of exercise regularly or is trying to improve their body (lose fat, build muscle, etc.). This is the minimum recommended. 0.8-1 g of protein per pound of body weight.
    Average healthy adult female whose primary goal is building muscle, getting “toned,” maintaining muscle while losing fat, increasing strength or improving performance. 1-1.2 g of protein per pound of body weight.
    Average healthy adult male whose primary goal is building muscle, getting “toned,” maintaining muscle while losing fat, increasing strength or improving performance. 1-1.5 g of protein per pound of body weight.
  • Q

    What are vitamins?

    A

    Vitamins are defined as any of a variety of fat-soluble or water-soluble organic substances essential for normal growth and function of the body. Vitamins cannot be made by the body and must be consumed as part of your diet. They are obtained naturally from plant and animal foods.

    There are two groups of vitamins; fat soluble and water-soluble. Fat-soluble vitamins, A, D, E and K, are usually found in meat and meat products; animal fat and vegetable oils; dairy products and fish. They dissolve in fat before they are absorbed in the bloodstream and are stored in the liver.

    Water-soluble vitamins include the B vitamins and vitamin C. They are found in meat, fish, fruit, vegetables, and whole grains. They dissolve in water and are not stored in the body, but are eliminated regularly in the urine. Water-soluble vitamins are easily destroyed by heat and light, or may be washed out during food preparation or storage.

    Our bodies need a continuous supply of water-soluble vitamins.

  • Q

    Are supplements really necessary?

    A

    Vitamins, as well as minerals and essential fatty acids and other nutrients, are needed for a long, healthy life. You can get vitamins from your food and you can increase amounts of specific nutrients and combinations of nutrients through supplementation.

    Today our fruits and vegetables have lost a considerable amount of their nutritional value if they have been grown on non-organic farms, processed, or stored for any length of time before reaching our plates. An apple in a bowl loses vitamins by the hour!

    A diet that includes a variety of fresh, preferably organic, high quality food, from all the main food groups, may provide most of the nutrients we need. If you don’t have time to shop for, prepare and eat naturally healthful meals every day, you may not be getting the small but important amounts of essential vitamins and other nutrients your body needs for optimum health.

    Many people supplement for these reasons, as well as to provide support if one’s health is compromised, if there is a family history of illness, if lifestyle factors reduce one’s intake of healthy foods or just as health “insurance”.

  • Q

    Does glucosamine sulfate contain sodium?

    A

    Yes, glucosamine sulfate does contain sodium. Glucosamine sulfate contains sodium salt as a stabilizer to prevent moisture absorption. If you are on a sodium-restricted diet you can use sodium-free glucosamine, which uses potassium chloride to reduce moisture problems.

  • Q

    Why can’t I buy your vitamins on your web site?

    A

    As a manufacturer, WN Pharmaceuticals sells its products to retailers who value their customers. We do not sell or ship directly to consumers, and we don’t set retail pricing. Webber naturals®, Holista® , PGX®, and Sunkist® products can be purchased at most drug stores in Canada, as well as at grocery stores and large retailers with health sections. There are also online retailers who carry our products.

  • Q

    Why does the label on my calcium supplement say: ‘Take a few hours before or after taking other medications’?

    A

    We add this messaging to our labels for products containing calcium. This is to prevent any possible negative interaction with your medications. Nutritional supplements are basically foods and they can affect the rate of absorption and distribution through the body of other things you ingest. Taking medications and supplements hours apart allows your body to digest each without interference from the other.

  • Q

    Why is the bottle so big when it only has 30 tablets in it? Isn’t this a terrible waste of materials and energy?

    A

    We share your concern. Here are the reasons behind, and the benefits of, consistent bottle sizes. FDA enforces rules and labeling guidelines defined under the Dietary Supplement Health and Education Act (DSHEA). Getting all required information and more on the label is a challenge even with a regular-sized vitamin bottle as you can imagine. The label therefore dictates what size the bottle will have to be. While we sometimes get complaints about bottles being too big, we also hear from people with vision impairment who say our labels are too small to read. We do our best to achieve a balance.

    We produce huge numbers of supplements each year and by limiting the number of different bottle sizes we use, we are able to save the consumer money and reduce actual waste and energy consumption considerably. And all our packaging is recyclable.

    Webber naturals® uses #2 PET recyclable plastic for most packaging. This material is accepted by recycling depots and municipal recycling programs. The bottles, labels, and caps are all recyclable.

Still have a question? Just ask!